Refund policy

We want you to be happy with your Muscle Mint order. We offer a voluntary 30-day return policy for eligible unopened products, which means you have 30 days after receiving your order to request a return.

This is in addition to, and does not affect, your statutory consumer rights, including the 14-day cancellation right that may apply to eligible online purchases.

Returns at a glance

Return window: 30 days from delivery to request a return.
Condition required: new, unused and unopened, in original packaging, with proof of purchase.
How to start a return: email hello@musclemint.co before sending anything back.
Return postage: the customer pays return postage for change-of-mind returns. Muscle Mint covers it where the product is faulty, damaged, incorrect or not as described.
Restocking fee: none.
Refund processing: to the original payment method, and where applicable under UK consumer law no later than 14 days after we receive the goods back or you provide evidence they have been sent.

Returns

To be eligible for a change-of-mind return, your product must be:

unused and unopened;
in its original condition and packaging; and
accompanied by proof of purchase.

For health, hygiene and product-safety reasons, Muscle Mint products that have been opened, used, or had a protective or tamper-evident seal broken or removed cannot be returned for a change of mind where the product is no longer suitable for return for health or hygiene reasons.

This does not affect your rights if your product is faulty, damaged, incorrect or not as described.

To request a return, please contact us at hello@musclemint.co before sending your order back.

Approved returns should be sent to:

Muscle Mint
9 Upper Cross Street
Larne
BT40 1SZ
Northern Ireland
United Kingdom

Please do not send products back without first contacting us, as this may delay the processing of your return.

Return postage

For eligible change-of-mind returns, the customer is responsible for the cost of returning the product to us.

We recommend using a tracked postal service, as we cannot be responsible for returned parcels that are lost before reaching us.

If your product is faulty, damaged, incorrect or not as described, please contact us before returning it. Where required by applicable consumer law, Muscle Mint will cover the reasonable cost of returning the product.

We do not charge a restocking fee.

Refund processing time

Once we receive and inspect your return, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method without undue delay and, where applicable under UK consumer law, no later than 14 days after we receive the returned goods or appropriate evidence that they have been sent back.

After we issue your refund, your bank, card provider or payment service may require additional time for the funds to appear in your account.

If you believe a refund has not appeared within a reasonable period after we have confirmed that it was issued, please contact us at hello@musclemint.co.

Damaged, faulty or incorrect orders

Please inspect your order when it arrives.

If your product is damaged, defective, incorrect or not as described, please contact us at hello@musclemint.co as soon as possible and include your order details and, where helpful, photographs of the issue.

We will assess the problem and arrange an appropriate replacement, refund or other remedy in accordance with your statutory consumer rights.

Opened personal-care products

Muscle Mint is a topical personal-care product intended for application to the body.

Where a product is supplied sealed for health protection or hygiene reasons, the right to cancel a purchase may not apply once that seal has been broken after delivery and the product is no longer suitable for return for health or hygiene reasons.

We therefore cannot normally accept change-of-mind returns for Muscle Mint products that have been opened or used.

This restriction does not apply where a product is faulty, damaged, incorrect or not as described.

14-day statutory cancellation right

If you are a UK consumer purchasing online, you normally have a legal right to cancel your order within 14 days of receiving it, subject to certain exceptions including qualifying sealed goods that have been unsealed after delivery for health protection or hygiene reasons.

After notifying us that you wish to cancel, you should return the eligible goods to us within 14 days.

Where your statutory right to cancel applies, we will refund the price paid for the eligible products together with the cost of our least expensive standard delivery option.

If you selected a more expensive delivery method, such as express delivery, we are not required to refund the additional delivery cost above our standard delivery charge.

You are responsible for the direct cost of returning unwanted goods unless we have agreed to cover those costs or the goods are faulty, damaged, incorrect or not as described.

Our voluntary 30-day return policy gives you additional time to return eligible unopened products and does not limit your statutory rights.

Sale and promotional items

Products purchased during a sale or promotion are subject to the same statutory consumer rights as full-price products.

Eligible unopened products may also be returned under our 30-day return policy unless a specific lawful exception has been clearly stated before purchase.

Exchanges

If you would like a different Muscle Mint product, please contact us.

In most cases, the simplest option is to return the eligible product you purchased and place a new order for the product you would prefer.

European Union customers

If your order is being supplied to a consumer in the European Union, you may have a statutory right to withdraw from your online purchase within 14 days of receiving the goods, subject to applicable exceptions.

This includes exceptions that can apply to qualifying goods sealed for health protection or hygiene reasons once they have been unsealed after delivery.

Any additional rights available to you under applicable EU or national consumer law remain unaffected.