Order support
Keep the order number with the question.
For an existing order, start with the confirmation and any tracking message. If the information does not answer the question, send the order number and a clear description through Contact.
Choose the closest issue
What does the order need?
Use the current order record before relying on static page copy.
Tracking question
Check the confirmation and tracking message first, then send the order number if the information needs attention.
Damaged, wrong or missing item
Send the order number, a clear description and photographs when they help show the issue.
Cancellation question
Contact the team with the order number. The approved policy will determine what is possible.
Return question
Contact Muscle Mint before sending anything back so the correct route can be confirmed.
An order needs attention?
Send the order number once.
Choose order support and add the information that helps the team understand what happened.